REFUND POLICY

Please read this policy carefully before purchasing.

1. All Sales Are Final Due to the nature of our products (DMA hardware, firmware, and digital goods), all sales are final. Once a digital item has been delivered, it cannot be refunded.

2. Dead on Arrival (DOA) & Defective Items If your hardware arrives dead on arrival or defective, contact us within [X] hours/days of delivery with proof (clear photos and/or video). If the fault is confirmed, you are eligible for a replacement or repair at our discretion.

3. What Is Not Covered Refunds and replacements are not provided for:

• Buyer's remorse or a change of mind.
• Incorrect setup or user error.
• Physical or user-caused damage.
• Misuse of the product.
• An incorrect or incomplete shipping address provided by the customer.
• Any account bans, suspensions, or consequences resulting from how the product is used.

4. How to Request To request a replacement, open a ticket in our Discord server or contact us at [CONTACT EMAIL]. Include your order ID, the product name, and clear proof of the issue. Requests without proof cannot be processed.

5. Processing Approved replacements are handled as quickly as possible. Any refund, if granted, is issued at the sole discretion of Claxus and returned via the original payment method where possible.

6. Chargebacks Filing a chargeback instead of contacting us is considered fraud. It will result in a permanent ban and blacklist, and voids all warranties and support. Always open a ticket first — we want to help resolve any issue.

7. Contact For any refund or replacement questions, open a ticket or email [claxushardware@gmail.com].